FOR APPOINTMENTS CALL US ON 4728 4288 CHILDRENS SERVICES CALL 4723 4222

Speech and Occupational Therapy for Children


The unfolding of a mind

Online Shop for learning solutions


A mind at a time

Supporting Mental Health


For your peace of mind

A range of Allied Health Services for adults and childrens

Psylution Worx aims to promote and support the success of mental health well-being in our client base in a calm and welcoming environment. Our team consists primarily of psychologists with adult and children Speech Therapy, Occupational Therapy and Dietician Services.

Allied Health Services


Childrens Services


Online Shop for Learning Tools


Psylution Worx is a private Allied Health clinic for Adults, Groups, Families and Workplaces.

Our practitioners are allied health care professionals with formal education and clinical training who are accredited through certification and are registered with their professional associated Board. They work in partnership with physicians, specialists and other health care professionals to provide high quality client care services.

Psylution Worx practitioners specialise in a multitude of therapeutic, diagnostic and preventative health interventions and practice in diverse specialty areas including:

  • Psychology
  • Occupational Therapy
  • Speech Therapy
  • Positive Behaviour Support Plan Writing
  • School Visits
  • Clinical Reviews
  • Groups
  • Forensic Assessment
  • Reports
  • Customised PODD books


Psylutions for Development is a private Allied Health practice working with children and adolescents (0 - 18yrs) and their parents/carers.

Our multidisciplinary Team includes Speech Pathologists, Occupational Therapists and Psychologists. We are a Helping Children with Autism (HCWA) and Better Start for Children with a Disability (HCWD) provider. Psylutions for Development is fully registered with the National Disability Insurance Scheme (NDIS)

Our Services include:

  • Psychology
  • Occupational Therapy
  • Speech Therapy
  • Positive Behaviour Support Plan Writing
  • ADOS (Autism Diagnostic Observation Schedule) trained
  • Clinical Reviews
  • Groups
  • Reports
  • Customised PODD books


Psylutions for Learning is our online store which sells educational products to assist children with disabilities.

Psylutions for Learning was developed and created by Laurene Campbell and Kylie Lavers.

This shop was primarily created in an effort to educate, spread awareness and provide products for the many different childhood disorders, syndromes and learning difficulties that affect children, particularly, the Pervasive Developmental Disorders. Secondly, this shop hopes to offer something to every child at any stage of development and at any level, hence 'A mind at a time'.

Through our qualifications, experience, professional associations and networking, Psylutions for Learning offers educational toys, products, aids and information for children with or without disorders, syndromes or learning difficulties. We aim to provide superior information, educational toys, products and aids for children while creating awareness about how essential play is to their brain development and healthy physical, emotional, and social wellbeing.

Complaints Process


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OUR COMMITMENT

Psylution Worx provides high quality services. We will use all feedback, including complaints to evaluate and improve the services we offer. This policy sets out how you can make a complaint and have your concerns addressed.

  •  We will review this policy and our services regularly.
  • You can access our complaints handling process through our staff.


FAIR AND REASONABLE TREATMENT

We resolve complaints fairly and efficiently. Anyone making a complaint will be treated fairly, with courtesy, consideration and respect.
 We will maintain impartiality, confidentiality and transparency when we manage complaints. We will handle all records in accordance with the Privacy Act 1988.


RESPONSIVENESS

We recognise that some people have particular needs or require extra assistance in expressing a grievance or making a complaint. We will be flexible when dealing with complaints and use complaints handling methods that help us resolve issues as quickly as possible.

If you need assistance with English, you can telephone 131 450 for Translating and Interpreting Service National, which offers support for over 120 languages and dialects at any time of the day or night.


EFFICIENCY

We resolve complaints within 5 working days of receipt whenever possible. If a complaint takes longer than this to resolve, for example if it is a very sensitive or complex matter, we will let you know. We will tell you about the progress of your complaint as we work to resolve it.


ACCOUNTABILITY AND REPORTING

Our employees are aware of the service standards and procedures set out in this policy and the client service charter.

The Practice Manager and Director/Principal Psychologist will be given regular reports on complaints received.

Unless a complaint is a simple one which can be resolved the first time we are contacted we will fully document all complaints and maintain details of decisions and actions taken on an official file.


COMPLAINTS HANDLING PROCESS

RESOLVING THE MATTER

Complaints at this level usually involve simple misunderstandings or provide an opportunity for a grievance to be heard. They should be dealt with informally by your clinician.


REFERRAL TO THE PRACTICE MANAGER

If we can't resolve your complaint at the first level the matter will be referred to the Practice Manager.

The role of the Practice Manager is to:

  • help staff and people making a complaint in the complaints-handling process
  • maintain a register of complaints received
  • maintain and review our complaints-handling framework

The Practice Manager will tell our Director/Principal Psychologist of the receipt and outcome of formal complaints.

If referring a complaint to the Practice Manager would lead to a conflict of interest, the matter will be referred to the Director/Principal Psychologist, who may appoint another person to address the complaint.


EXTERNAL REVIEW

If you are dissatisfied with our handling of a complaint, which is not a privacy complaint, at any stage you are entitled to pursue an external method of review.
Avenues of external review or complaints handling can include (but are not limited to):

  • mediation and arbitration
  • the Commonwealth Ombudsman
  • Australian Psychological Society
  • Australian Health Practitioner Regulation Agency (AHPRA)

While you are free to use these methods at any time, we strongly recommend you use our internal review before seeking independent assistance.

While we are committed to resolving complaints within 5 working days whenever possible, external reviews will have their own timeframes.


STEPS IN THE COMPLAINT HANDLING PROCESS

ACKNOWLEDGEMENT

We will acknowledge your complaint and tell you the process we will follow, we will also give you the contact details of the person who will be handling your complaint.


ASSESSMENT

We will determine the nature of your complaint and the best way to handle it.


INVESTIGATION (IF NEEDED)

Simple and straight forward complaints can often be resolved on first contact. If this isn't possible and the complaint is referred to the Practice Manager, we will investigate to make sure that we have all the relevant information. This could include interviewing you and the staff member(s) involved and clearing up any misunderstandings or seeking any legal advice.


RESPONSE

Once we have finished any investigation and made a decision or finding we will tell you what the outcome is and explain how it came about. We will also tell you what your options are to have our findings reviewed, or to pursue your complaint externally.


IMPROVEMENT

If we receive a complaint that highlights a systemic problem that we have, we will use the feedback we receive to review our policies and procedures and will make some changes if we think we can improve.


Privacy Policy


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PSYLUTION WORX PTY LTD ACN 131 387 730  in its own right and as  PSYLUTION WORX TRUST ABN: 98 261 316 552 (“we”, “our”, “us” or “PWX”), complies with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the My Health Records Act 2012  (“Health Records Act”) and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information (“Health Information”).


We take the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.


Collection:
 
We and our clinicians, Speech Therapists, Occupational Therapists, Allied Health Assistants and Support Workers collect personal information for the purposes of arranging appointments and delivering counselling services as well as communicating with you. We may collect information through our client consent forms, or in the course of our clinicians undertaking services in consultation and treatment of clients.


We collect personal information:

  • from clients– when they register an enquiry, book an appointment, attend our practice, access our Website, and/or at any other time from time-to-time in the course of our clinicians providing services;
  • from third party service providers – when they are engaged to supply services to us (such as but not limited to clinicians), provide information to us or invoice us for the provision of services;
  • when we receive enquiries through the Website and when the Website is otherwise accessed or used;
  • when we receive enquiries via email or telephone.


The kind of personal information we may collect will depend on who you are (e.g. a client or third-party service provider) and the nature of your interaction with us, and may include your full name, address, email address, date of birth, Medicare details, billing information, general appointment information and other personal information. If you do not provide us with all the information we request, our clinicians may not be able to deliver the required services.

Our clinicians may also collect your personal information in the manner and for the purposes contemplated above.

Some personal information we or our clinicians collect may include Health Information. We collect Health Information from clients when they attend our clinics for the purposes of arranging appointments and obtaining services. Our clinicians collect Health Information in order to provide services. How your Health Information is dealt with is outlined in greater detail below.

The Health Information we collect enables us to arrange for the provision of services and for the safe, appropriate and accurate provision of services by our clinicians, to assess the needs of clients in the provision of services and for us to generally assist in optimising the quality of our service.


Consent:
By engaging us or registering your details on our Website or by email or telephone, and/or using the Website or completing a client consent form or otherwise engaging our counselling services, you consent to us and our clinicians collecting, using and disclosing your personal information (including Health Information) for the purposes specified in this Privacy Policy.


Use:
We may use any personal information collected (excluding Health Information) to provide our counselling services, operate the Website, respond to feedback and complaints, communicate with third party service providers or if needed to enforce our Client agreement (Client Consent Form) with you. If you are a third-party service provider, we will use your personal information to communicate with you including to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.


Health Information
We and our clinicians comply with the Health Privacy Principles and the Ethical Guidelines of the Australian Psychological Society, Occupational Therapy Board, Speech Pathology Australia and the NDIS Code of Conduct in the collection, use and disclosure of all Health Information and to ensure that all Health Information is kept strictly confidential.

We and/or our clinicians may collect your Health Information when you attend our practice and/or at any other time from time-to-time in the course of arranging the provision of services.

Our clinicians also collect your Health Information:

  • as necessary for the provision of services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your client notes,
  • only as necessary for the provision of services, or as otherwise in accordance with your consent, or as may be required by law including Court order;
  • only from our clients (or from someone authorised by them) (including a caregiver if you have one);
  • with care, taking all steps as may be reasonably necessary to ensure your information remains confidential and that any persons it is disclosed to in accordance with this Privacy Policy are also required to keep it confidential in accordance with the duty of care to you and in accordance with the Ethical Guidelines of the Australian Psychological Society, Occupational Therapy Board, Speech Pathology Australia and the NDIS Code of Conduct. 
  • with accuracy, on the basis that you may at any time request a copy of the Health Information that we or our clinicians hold by emailing us at admin@pwx.net.au (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.


Disclosure and sharing:
We will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.


Data security and quality:
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.

To assist us, please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We may take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed. We may retain and use de-identified information.


Our Website: www.psylutionworx.com.au
Cookies:
Our Website may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before.

You can modify your browser to prevent cookie use – but if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website.

In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy but is subject to their own respective privacy policies.


Access, correction and complaints:
You can request, and we will provide you with access to, any personal information we hold about you (including any Health Information) (subject to any applicable legal exceptions). Please also let us know if you have any concerns or complaints about the way we are handling your personal information so we can address them. Requests should be submitted by email to admin@pwx.net.au. Where our records are found to be inaccurate, we will promptly rectify any inaccuracies on the basis of the further information you provide.


Transfer in certain circumstances:
If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of us then, subject always to the Ethical Guidelines of the Australian Psychological Society, Occupational Therapy Board, Speech Pathology Australia and the NDIS Code of Conduct we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer any Health Information we hold about you to your clinician in the event your clinician leaves our practice.


Changes to this Privacy Policy:
This Privacy Policy forms part of the agreement between you and us (either in your capacity as a client or a third-party service provider). We may, from time to time, amend this Privacy Policy, in whole or part, at our sole discretion. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on www.psylutionworx.com.au. Depending on the nature of the change, we may announce the change on the www.psylutionworx.com.au home page or by email (if we have your email address). However, in any event, by continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Privacy Policy, as amended from time to time, in whole or part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our services.


Contact us:
If you have any questions about this Privacy Policy, or if you wish to request access to your personal information, correct or update you details or raise any privacy concerns you may have, please contact us at admin@pwx.net.au

For further information on your privacy rights go to: www.privacy.gov.au

EMERGENCY IN CRISIS.

If you or someone else you know is in immediate danger and/ or needs urgent medical help, call emergency services 000 or go to the emergency department of your nearest hospital or medical centre. If you need counselling services immediately, crisis services also provide free 24/7 phone support and online services.

Please follow the link below for contact details.

For immediate danger to life call 000.

Address:
Woolcock Centre
Shop 4, 262 Woolcock Street
Currajong Townsville QLD

Phone:
4728 4288
Fax:
4728 4299

Email:
admin@pwx.net.au

Opening Hours:
Monday – Friday 8am - 5pm
Saturday 8am - 1pm

Appointments:
Call our friendly team to book an appointment

New Clients:
Download our New Client Form before your first visit.
Patient Forms | Consent Forms